Overview

This department website covered a wide array of information which required a great deal of content organization. Some work flow was also included with a select processes.

My Role

UX Design Manager | Product Manager

• Work with stakeholders to establish the goals and specs of the project.
• Train employees on how maintain and update the website.
• Oversee the development, implementation and launch.

Research

Users of the Purchasing and Travel website consist mainly of BYU employees with a smaller group made up of contractors and vendors.

Organizing Content

We focused our attention on how best to organize their content for each of the users.

Through site analytics and user reseach, we found a small percentage of users actually made up a bulk of the traffic to the site. These frequent users simply needed links to the tools they used in their daily task. These links were added to the main navigation.

Infrequent users made up a much larger population looking for a wide array of content. To aid them in finding their content more quickly, content was grouped and divided up into three main areas, Purchasing, Travel, and Finance.

Increasing Productivity

Other areas needed some help resolving workflow. The selling of surplus vehicles was being handled through email exchanges, printing and scanning documents and sending them back and forth. We put together a simple form template to display vehicles. A form was created to capture bids placed by users. This implementation reduces several hours or work each week for one employee.