Overview

Human Resources needed a web application for submitting, evaluating, and approving contracts with Independent Contractor for various projects across campus. We needed to prepare this project for development before the development team finished their current project.

Challenges

This manual process involves several departments across campus. Many of the processes had no documentation.

My Role

Project Owner | UX Designer

• Work with stakeholders to establish the goals and specs of the project.
• Assist in writing documentation for the project.
• Liaisons between stakeholders, developers, and end-users.
• Developed wireframes.
• Oversaw the user testing throughout the project.

Research

Our first challenge was understand the scope of the project. We needed to understand the existing process. We held several meeting with stakeholders to uncover what departments, and who in those departments understood the process.

Documentation

We created two documents to help map out all the processes. In Lucidchart we created a detailed Process Map. A Process Document was created to provide high-level details of each step in the Process Map. We spent several rounds of meetings reviewing ways to improve the User Experience for the various user groups, identifying what technology solutions needed be in incorporated, and refined the scope of the project.

Prototyping

Using an existing branding guide, I was able to quickly mock key elements on over 50 pages to capture the use experience.

UX Review

Stakeholders from each area were brought in to review the processes and provide input and feedback. This was an invaluable experience. Stakeholders were able to see the entire process from being to end and all the variations of content. Notes, feedback, changes and ideas all made on the whiteboards and printouts.